How to use Windows 10 Quick Assist to remotely troubleshoot PC problems | Windows Central.Windows Quick Tip: How To Log in A Domain-Joined Computer using Local Account –
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Campus Active Directory – Windows Endpoints – Caching Credentials for Remote Users.
A free alternative to products such as LogMeIn Ignition, VNC Connect, and TeamViewer, Quick assist is a very useful but little-known feature of Windows 10 that has been around since the anniversary update version The primary use case is for home users providing ad-hoc support and has similar functionality to remote assistance in previous versions of Windows. The main caveat is that the user giving support needs to be logged in with a Microsoft account.
The person you are helping, however, does not, and they can even be on a domain joined PC unless the feature has been disabled via a policy or network device. Also, this only works if both users are on Windows 10 or later. As a single person providing ad-hoc support to other users, it is a great tool considering it is free.
So, here is a quick guide on how to use this handy Windows 10 feature. First, as the helper, make sure that you have a Microsoft account linked to your profile.
This will then show you a code. Your email address will not be published. By using this form you agree with the storage and handling of your data by this website. Notify me of follow-up comments by email. Notify me of new posts by email. This site uses Akismet to reduce spam. Learn how your comment data is processed. Skip to content. Blog Menu. Using Quick Assist in Windows 10 First, as the helper, make sure that you have a Microsoft account linked to your profile.
Now they simply enter the code in the box. Now click Take control, and they will need to accept the invitation: It will connect, and you will have full control of their desktop. Let us know how you use Quick Assist in the comments.
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Quick Assist – Wikipedia – Post navigation
Microsoft logs a small amount of session data to monitor the health of the Quick Assist system. This data includes the following information:. No logs are created on either the helper’s or sharer’s device. Microsoft can’t access a session or view any actions or keystrokes that occur in the session. The sharer sees only an abbreviated version of the helper’s name first name, last initial and no other information about them.
Microsoft doesn’t store any data about either the sharer or the helper for longer than three days. In some scenarios, the helper does require the sharer to respond to application permission prompts User Account Control , but otherwise the helper has the same permissions as the sharer on the device. In the Give assistance section, helper selects Assist another person. The helper might be asked to choose their account or sign in. Quick Assist generates a time-limited security code.
So it is best practice for organizations to always use IT Pro solutions and forums. I hope it helps. Now an Independent Advisor.
I do not quit for those who are polite and cooperative. Details required : characters remaining Cancel Submit. Was this reply helpful? See all comments Really great tech. Easy to use. So easy, your Mom or Dad can initiate it. You’ll have to deal with the paranoia afterwards though. I much prefer Teamviewer. It’s free. Something baked into the OS is usually easier to talk a non-tech savvy person through.
Teamviewer is not free. In theory it is free for personal use but if you use it a few too many times they will permanently label you as a professional and start disconnecting you. For the past year or so every time I want to connect to my dad’s computer I’m allowed to use it for no more than 5 min. It basically renders it useless.
And it’s not just my experience. It’s all over the place. For personal use I actually moved to Quick assist now. Doesn’t even matter if you use it ‘few too many times’ or not. I have used it maybe once or twice a month at most to help family members and was flagged. No notification ahead of time, just when I tried to help them I got that message. From their forums it seems like that is common occurrence. Although shortcuts have been removed, the old application is still part of the operating system and can be opened using this shortcut.
For now, we recommend that you pin the new app to your taskbar. WebView2 is required to run the Store app and helps improve security and performance. If you use Windows 11 or the Edge browser, you probably already have WebView2 installed.
If WebView2 is not already installed, it will be installed automatically the first time you launch Quick Assist. If you see a prompt for WebView2 it could indicate that the initial installation was not successful. While this wasn’t a required process of updating Quick Assist in the past it is a temporary requirement to install the new Store update.
We are working to eliminate this requirement in a future update. We are working on making the app available to devices that do not have access to the Store for Business or the Store for Education. Solve PC problems over a remote connection. Windows 11 Windows 10 More You can open the new app in two ways: Select ” Open ” on the Microsoft Store page. Search your PC for “Quick Assist” and select it from the list of results.
The old app will still be on your device. Be sure to select the new app icon. Will Quick Assist only be available in the Store going forward?